# Refund & Return Policy
**Last Updated: 28 September 2026**
At **Bedsheet Point (YKNIP INTERNATIONAL)**, we are committed to providing high-quality home furnishing products and ensuring a smooth and reliable shopping experience for our customers.
Every order is carefully processed and packed before dispatch. However, if you receive a **damaged, defective, incorrect, incomplete, or missing product**, you may be eligible for a return, replacement, or refund, subject to the terms and conditions mentioned below.
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## 1. Returns & Replacement
Products under our **Home Furnishing** category, including:
* Bedsheets
* Flat Bedsheets
* Fitted Bedsheets
* Pillow Covers
* Cushion Covers
* Other eligible home furnishing products
may be eligible for return or replacement **within 3 days from the date of delivery**, provided the product is marked as **Return Eligible** on the respective product page.
Return or replacement requests will be accepted only when the product meets the eligibility conditions mentioned in this policy.
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## 2. Return Eligibility
To be eligible for a return or replacement:
* The product must be **unused and unwashed**.
* The product must be in the **same condition as received**.
* The product must not have been altered, damaged or misused.
* Original packaging should be retained wherever applicable.
* Original tags, labels, accessories and other components should be intact, wherever applicable.
* The return request must be raised within the applicable return period.
* The product must pass our inspection and verification process.
Products that do not meet these conditions may not be eligible for return, replacement or refund.
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## 3. Damaged, Defective, Incorrect or Missing Products
If you receive a product that is **damaged, defective, incorrect, or has any item missing**, please contact our Customer Care team **within 24 hours of delivery**.
For verification, you may be required to provide:
1. Clear photographs of the product.
2. Clear photographs showing the damage or defect.
3. Photographs of the outer packaging and shipping label.
4. A complete **unboxing video**, showing the package from the beginning of opening until the product is fully removed.
5. Your Order ID and other order details requested by our Customer Care team.
The unboxing video and photographs help us verify the condition of the product at the time of delivery and may be required for processing a damage, defect, incorrect-product or missing-item claim.
Failure to provide the requested information or evidence may affect the eligibility of your return, replacement or refund request.
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## 4. How to Request a Return or Replacement
To raise a return or replacement request:
**Step 1:** Contact our Customer Care team within the applicable time period.
**Step 2:** Provide your **Order ID**, photographs, videos and details of the issue.
**Step 3:** Our team will review the request and verify the information provided.
**Step 4:** If your request is approved, you will receive instructions regarding the return process.
**Step 5:** Pack the product securely and return it according to the instructions provided by our team.
**Important:** Please do not send any product to an address without receiving return instructions or approval from Bedsheet Point.
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## 5. Products Not Eligible for Return
Certain products may be marked as **”Final Sale”**, **”Non-Returnable”**, or otherwise excluded from returns on the respective product page.
Products may generally not be eligible for return or replacement if they:
* Have been used or washed.
* Are damaged after delivery due to improper handling or use.
* Have been altered, modified or repaired.
* Are returned without required tags, accessories or components.
* Are not in their original condition.
* Have been damaged due to reasons not attributable to Bedsheet Point.
* Are specifically marked as non-returnable on the product page.
Customers are advised to check the return eligibility of the product before placing an order.
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## 6. Change of Mind / Like or Dislike
Returns or exchanges will generally **not be accepted solely due to a change of mind or personal preference**.
This includes:
* Customer no longer wants the product.
* Customer does not like the design.
* Customer does not like the colour.
* Customer ordered the wrong size according to their requirement.
* Product does not match the customer’s personal preference.
* Product looks different from what the customer expected.
We recommend carefully checking the **product images, description, size, dimensions, colour, specifications and return eligibility** before placing an order.
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## 7. Minor Colour Variation
We make reasonable efforts to display product colours and designs as accurately as possible.
However, minor variations may occur because of:
* Photography and studio lighting.
* Camera settings.
* Screen brightness.
* Mobile or computer display settings.
* Different monitor colour calibration.
Therefore, **minor colour variation will generally not be considered a manufacturing defect or valid reason for return or replacement**.
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## 8. Return Shipping Charges
If a return is approved, the applicable return shipping arrangements will be communicated to the customer.
Where the customer is required to arrange return shipping, the customer may be responsible for the applicable return shipping charges unless otherwise communicated by Bedsheet Point.
We recommend using a **trackable courier service** and keeping the shipping receipt and tracking details until the return has been successfully processed.
Bedsheet Point may not be responsible for returned packages sent without valid tracking or proof of shipment.
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## 9. Return Inspection & Approval
Once the returned product is received, it may be inspected by our team.
The inspection may include checking:
* Product condition.
* Whether the product has been used or washed.
* Original packaging and tags.
* Product quantity and accessories.
* Whether the reported issue matches the claim.
* Whether the product meets the applicable return conditions.
After inspection, we will determine whether the return, replacement or refund request is approved.
If the returned product does not meet the applicable conditions, the request may be rejected.
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## 10. Refund
Once a return is approved and the returned product successfully passes the required verification, you may be eligible for a refund.
Where applicable, the refund will generally be initiated to the **original payment method** used for the purchase.
The time required for the refund to reflect in your account may depend on:
* Your bank.
* Card issuer.
* UPI/payment provider.
* Payment gateway.
* Other financial institutions involved in the transaction.
Once the refund has been initiated by Bedsheet Point, any additional delay caused by the bank or payment provider may be outside our control.
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## 11. Store Credit
Where applicable, an eligible refund may also be offered as **Bedsheet Point Store Credit**.
Store Credit, if offered, will generally be issued after the returned product is received and successfully verified.
Any applicable Store Credit validity or terms will be communicated to the customer at the time of processing.
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## 12. Replacement
If a replacement is approved, the replacement product will be dispatched subject to **product availability**.
If the same product is unavailable, Bedsheet Point may contact the customer regarding an appropriate resolution, which may include an alternative product or refund, depending on the circumstances.
Replacement delivery time may vary depending on:
* Product availability.
* Customer location.
* Courier service.
* Operational circumstances.
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## 13. Return & Refund Processing Time
We aim to process eligible return, replacement and refund requests as quickly as reasonably possible.
The complete return process may generally take approximately **10–15 working days**, depending on:
* Return pickup or delivery.
* Receipt of the returned product.
* Product inspection.
* Approval of the request.
* Refund processing.
* Bank/payment gateway processing time.
Actual processing time may vary depending on the circumstances of the order.
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## 14. Sale & Discounted Products
Products purchased under special offers, discounts, promotional campaigns or sale events may have **different return or refund conditions**.
Customers should carefully check the return eligibility displayed on the respective product page before placing an order.
Products specifically marked as **Non-Returnable** or **Final Sale** may not be eligible for return or refund, except where required under applicable law.
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## 15. Wrong Product or Missing Item
If you receive a product different from the product ordered or an item is missing from your package, please contact us **within 24 hours of delivery**.
Please provide:
* Order ID.
* Product photographs.
* Package photographs.
* Shipping label photograph.
* Unboxing video, where available.
* Details of the issue.
After verification, we will provide an appropriate resolution in accordance with this policy.
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## 16. Cancellation of Order
Order cancellation may be possible only before the order has been processed or shipped, depending on the status of the order.
Once an order has been dispatched, cancellation may not be possible and the applicable return policy will apply.
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## 17. Customer Responsibilities
To ensure a smooth return or replacement process, customers are advised to:
* Check the product immediately after delivery.
* Record a complete unboxing video while opening the package.
* Keep the original packaging until the product has been checked.
* Do not wash or use the product if you intend to report a damage or defect.
* Raise the complaint within the applicable time period.
* Keep your Order ID and delivery details available.
* Follow the return instructions provided by our Customer Care team.
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## 18. Policy & Approval
All return, replacement and refund requests are subject to the applicable eligibility criteria, product condition, verification and approval process described in this policy.
**Bedsheet Point (YKNIP INTERNATIONAL)** reserves the right to reject a return, replacement or refund request if the product does not meet the applicable conditions or if the claim cannot be verified.
Nothing in this policy is intended to limit any rights or remedies that may be available to customers under applicable law.
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# 19. Contact Us
For any questions, concerns, or assistance regarding **returns, replacements, refunds or order-related issues**, please contact our Customer Care team.
**Brand:** Bedsheet Point (YKNIP)
**Company:** YKNIP INTERNATIONAL
### Customer Care
📧 **Email:** [yknippvtltd@gmail.com](mailto:yknippvtltd@gmail.com)
💬 **WhatsApp:** +91 82 7800 31 82
When contacting us, please mention your **Order ID** and briefly describe your concern so that our Customer Care team can assist you efficiently.
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### Thank You
Thank you for choosing **Bedsheet Point (YKNIP INTERNATIONAL)**.
We value your trust and are committed to providing quality home furnishing products and a smooth shopping experience.